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elegant resorts phone app

The Elegant Resorts
Luxury Travel App

The Elegant Resorts Travel App is the perfect companion to take with you on your next Elegant Resorts luxury holiday and is the perfect complement to our exemplary concierge service and luxury travel expertise.

After you book with Elegant Resorts, our Travel App will be available for you to download, at your convenience, onto your mobile phone or tablet.

View Our Video Demonstrations

Our travel app is the perfect companion to take with you on your Elegant Resorts Luxury holiday and is the perfect complement to our personal luxury travel expertise.

Once you book with Elegant Resorts our travel app is available for download to your mobile phone or tablet.

elegant resorts phone app
Available on iOS and Android
  • Available on Android and iOS
  • Designed to work offline
  • Travel wallet – store all your important documents in one place
  • 24-hour emergency contact – Our Travel Consultants are on hand at the push of a button
  • Real-time flight status and alerts by push notification
  • Accommodation details
  • Offline destination guides, maps and directions
  • Build your own itinerary or let our Travel App create one for you, based on your personal travel preferences
  • A wealth of practical information at your fingertips, including destination guides, weather, maps and more

FAQ

Q How do I install the Travel App ?

A After you book with us, we will send you an e-mail with links to download the Travel App directly to your phone or mobile device.

Q Which devices can the Elegant Resorts Travel App be used on?

A The Travel App is available for download from either the Google Play store (Android) or from the Apple store

Q Is the Travel App free?

A The Travel App is completely free to you when you book with Elegant Resorts and entirely free to use. There are no in-app purchases.

Q Can my partner/children/travel companion access the Travel App too?

A As long as they have an email address and they are travelling on the same booking, then yes they can. Please advise your Travel Consultant of all email addresses for passengers wishing to have access to the Travel App.

Q Is the Travel App necessary for my Elegant Resorts holiday?

A Not at all. We are providing this to you to enhance your Elegant Resorts experience but it is entirely optional.

Q I don’t have an email address, can I still access the Travel App?

A Unfortunately, no. An email address is required in order to gain access to the Travel App.

Q I don’t think you have an email address for me/ I don’t think you have my correct email address, can I still use the Travel App for my booking?

A No problem. Please contact your Travel Consultant and advise them of your correct email address, you will then be given access to the Travel App.

Q Do I need a password to log in?

A Yes. This will be automatically generated for you and the details included on an installation e-mail. The link in the e-mail will log you in automatically, but we recommend that you log out of the Travel App when you have finished using it

Q Will the Travel App incur any roaming charges?

A After installation, the Travel App is designed to work offline. The Travel App will need to download destination guides during the first use so we suggest you are connected to Wi-Fi when you install and first open the Travel App. Some elements of the Travel App may need a data connection, so if Wi-Fi is not available we advise checking the Terms and Conditions of your mobile provider’s tariff. Elegant Resorts cannot accept responsibility for data roaming charges while using the Travel App.

Q Is my personal information secure?

A The Travel App works entirely with SSL to ensure all data is encrypted. Furthermore, Elegant Resorts will not upload any sensitive information to the Travel App. Data is stored using Amazon Web Services.

Q Do Elegant Resorts endorse any of the attractions, restaurants or bars that are contained within the destination guides?

A We have created a section called 'Elegant Suggests', where we have added restaurants that we know our luxury travel clients enjoy. Restaurants and attractions outside of this section are not necessarily endorsed by Elegant Resorts and are provided for your information and convenience only. Elegant Resorts cannot accept any responsibility whatsoever for any traveller's experiences which are based on the Destination Guide information.

Q If I have problems using the Travel App or I have a general question, what should I do?

A Please send details to appfeedback@elegantresorts.co.uk and someone will get in touch with you to help.

Q I'm not very technology-minded. Do you have any tutorials for the Travel App that I can refer to?

A Yes, we do. Please visit this link.

Review our Travel App privacy policy Review our Travel App terms and conditions

Why Choose Elegant Resorts


As the foremost British pioneer of luxury travel – and boasting an ever-increasing collection of prestigious accolades that celebrates this – Elegant Resorts is a tour operator with the expertise, knowledge and reputation to deliver only the very finest tailor-made luxury holidays to our clients, honed by almost thirty years of experience in this niche travel business.

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