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Home | Coronavirus (COVID-19) Update

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Coronavirus (COVID-19) Update

As we continuously monitor the global Coronavirus (COVID-19) outbreak, the travel industry is still enduring challenging times. As we continue face difficult decisions and tough times daily, we really appreciate your patience and support.
Our passion for luxury travel is personal. Every day, our hardworking team put their heart and soul into designing tailor-made luxury holidays that promise the journey of a lifetime, every time. For us, witnessing so many luxury holidays affected by this worldwide crisis is devastating, but it is incredibly important that we remain focused upon what's most important - your health and wellbeing.
With the UK government still advising against all non-essential travel, rest assured you will continue to receive the highly personalised and professional service you're accustomed to. Everyone's situation is different, which is why we'll be handling queries on a case-by-case basis. With the help of our worldwide industry partnerships and longstanding friendships, we remain at your disposal to provide advice and guidance, and to help make the best decision for you regarding your travel plans.
As a team of passionate individuals who want to be there for their clients, a large majority of our highly experienced sales team remain working tirelessly from home to handle any questions and queries, while everyone at Elegant Resorts is committed to helping however they can. We are currently focusing on departures before 30 June 2020. If you are due to travel in this timeframe, our Luxury Travel Specialists will be in touch to discuss your plans and help make the required rearrangements. For clients with bookings throughout July and August, we will be in touch soon to discuss your options in further detail.
If the FCO is advising against non-essential travel to your destination:
We know how disappointing it can be to have the trip-of-a-lifetime disrupted - nobody should miss out on that all-important week or two of escaping day-to-day life. If the FCO have imposed travel restrictions on the destination to which your due to travel, our dedicated team will work extremely hard to review your itinerary and reschedule your travel plans. For further advice, please visit the FCO website by clicking here.
If your destination is currently unaffected by FCO advice, but you're travelling in the next few months:
We know these are unsettling times, so we are working tirelessly to remain flexible in every situation. If you are thinking about changing your date of travel or destination, we will explore every possible option to reach the best outcome for you. As members of ABTA and ATOL, your luxury holiday is also financially protected.
As the travel industry continues to navigate through these tough times, it's important to remember that there are so many beautiful places in the world to explore, many of which will be relying on the support of tourism when destinations are once again declared safe for travel. And of course, Elegant Resorts will be here to seamlessly design your tailor-made journey, wherever you choose to go.
Thank you for your continued support

Lisa Fitzell
Managing Director