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“Elegant Resorts is passionate about creating the best luxury holidays in the travel industry for our clients and this is only possible by having the best people working for us.”

Lisa Fitzell

Managing Director

Lisa Fitzell

"From adventurous itineraries in less-known destinations, to sun-drenched beach holidays, I’ve planned something for everyone – no request is too much!”

Alison Lester

Luxury Travel Specialist

We have a clear vision in place and ambitious plans to continue to grow and develop in the future.

Elegant Resorts is the UK’s leading Luxury travel company, Established in 1988 and based in Chester, England, we have offices in Barbados, Antigua and Mauritius.

Our culture is what makes Elegant Resorts a truly special place to work. Our team members have likeminded values and a genuine passion to travel the world, allowing them to give the very best service to our customers.

Our Vision

“The First and Only place for luxury travel and a place that people love to work”

Our Purpose

“Creating the most personalised luxurious travel experiences on the planet ”

Our Values

Excellence   /   Passionate
Innovation   /   Commitment

Both overseas and here in the UK, our people are at the heart of everything we do. We all share the same spirit of adventure to discover the world, delivering excellence in all areas of the business while having fun at the same time!

We enjoy celebrating success through many social events and are committed to investing in our staff through learning and development programmes. Health and wellbeing in the workplace is important to us too, we have a team of wellness ambassadors, we are part of the mindful company charter, have an on-site gym, provide weekly yoga classes and have created a meditation/chill out room.

Two-way communication and creating an open and honest culture are key to our success, and we listen to our staff via channels such as surveys and workshops to help us improve our business. We sent out surveys to all Chester-based staff following the pandemic, gauging their preferences and feelings towards returning to the office. Following this, we are proud to have introduced a ‘hybrid working’ model which will see a split (for those that want it) between office and home working. New systems and processes have been put into place to ensure we maintain our award-winning service, productivity and genuine friendships, no matter where we are working that day.

Testimony to our extraordinary relationships with our friends and colleagues, are all the wonderful awards we have received over the years. It’s these relationships that enable us to bring our clients exceptional experiences throughout the year and ensure that they can rely on us for all their travel needs.

Feefo Platinum Service Award 2024

We are proud to have been awarded the Feefo Platinum Service Award in 2024. This independent seal of excellence recognises businesses for delivering exceptional experiences, as rated by real customers.

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